On Twitter, Andrew Mayes posted a link to an October 3 story posted by The Verge titled This is what happens when 911 fails. The article talks about experiences people had trying to call 911, via landline or mobile, as well as troubles that 911 dispatchers have sometimes experienced in trying to locate mobile callers. One area not mentioned by the author was Voice over IP (VoIP). Unfortunately, the story isn’t any better in the mystical VoIP wonderland.
If you have a business, especially if your business uses VoIP for outside phone service, have you done a 911 test? If not, do one soon!